SterlingPal Thermal Paper Supplies 

Privacy Policy

We will not pass your details to any third parties for marketing purposes. However SterlingPal Ltd keeps a full customer database to ensure that a satisfactory service and follow to any enquires is offered. The above terms and conditions apply to the U.K. only and do not affect customers statutory rights.

Terms and Conditions

Please ensure you read SterlingPal Ltd Terms and Conditions of Sale prior to purchasing goods from our on-line shop or by telephone order. By placing an order you are agreeing to our terms and conditions.

General Terms and Conditions for SterlingPal

1. On-line shopping and Telephone Mail Order at SterlingPal Ltd is for the sale and delivery of goods within the mainland UK only. For Channel Islands, please contact us for a quote before placing your order.

2. All prices stated are in Pounds Sterling and include VAT unless otherwise stated.

3. Prices exclude delivery charges.  A carriage charge of £5.95 per consignment  up to a weight of 31 Kilos to a business address : an additional charge of £4 will be applied per every 15 Kilos thereafter.  Multiple consignments will be charged at the same rate as a single consignment.  Goods dispatched on a Friday are delivered on Monday. Some Saturday deliveries are available at additional charge to some parts of the UK.

4. Items will be dispatched within 1 to 4 working days, depending on stock availability (out of stock items soon come back into stock and typical turn around of orders are within 1 week). All standard  deliveries will be made within 14 days.

5. SterlingPal Ltd tries to maintain a large stock of all items advertised.  We will endeavor to obtain stock items within 3 working days if not available, however due to the supply from distributors all items must be subject to availability and may be withdrawn at any time. If your order can not be fulfilled you will be offered an alternative or a full refund.

6. SterlingPal Ltd will advise by e-mail when goods are dispatched, with an expected delivery date. If a product was to become lost or damaged in transit please contact us as soon as possible. Please ensure that if any of the packaging is damaged you record it with the courier on the delivery note. We will arrange with you to replace the goods if damaged as soon as possible. We reserve the right not to replace goods damaged by the courier if they have been signed for in good condition by yourselves.

7. Please ensure you e-mail your business address and delivery details to sales@sterlingpal.com. Payment can be made by several methods, Credit card/debit cards, by mail order, over the telephone or on line, Alternatively you can fax or e-mail your order to us and we will send you a pro-former invoice, on receipt of receiving your cheque or Postal Order made payable to SterlingPal Ltd the goods will be dispatched. All orders must be paid for, prior to dispatch. If the cardholder address if different from the delivery address we will require an additional form of ID for security reasons and fraud prevention.

8. Credit or Debit card. Payment will be debited from your account before the dispatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

9. Refund/charge back information. Any such refunds are subject to SterlingPal Ltd management discretion. Full refunds will be made due to faulty goods where no replacement is supplied may not be subject to an administration fee. Any fees due to orders made in error or refunding of goods not required, made on SterlingPal Ltd are to be paid by the customer placing the order, Cancellation of a card transaction made by yourself to your card issuer will be chargeable from SterlingPal Ltd to yourself/business at the charge made by your card issuer and any charges made by Merchant services. Any refunds made payable by Merchant Services to your transaction card, will be charged at the Merchants Services administration at time of ordering typically 5%+VAT of the order value.

Returns

Orders placed incorrectly may be returned by the purchaser within 28 days from the point of sale, a administrative charge shall be levied (currently £7.00) this charge is for administrative purposes and all goods must be returned in its original condition for re sale and are subject to a re-stocking fee of 10%

Non- Delivery

Should the product purchased be returned due to non-delivery, a refund of the total purchase less a charge (currently £7.00) per parcel shall be deducted to cover the return costs placed by the courier.

Cheque or Postal Order. Payment to be made to SterlingPal Ltd. and sent with order requirements including delivery address to:  SterlingPal Ltd. SterlingPal Ltd Ground floor office Unit 1
Hartford House Weston Street Bolton BL3 2AW

Guarantee

If you are unhappy with an item purchased from us, please let us know!! You are our business and if you are unhappy we will make every effort to correct the problem. However, all refunds or returns are entirely at the managements discretion.

Product Quality Guarantee

SterlingPal Ltd  prides itself on offering excellent products and service. If you are unhappy with any product purchased from us please contact SterlingPal Ltd as soon as possible and we will try to rectify the problem, If you are not entirely happy with your purchase you may return the product, attachments and packaging to  within 7 days. We will not accept any returns that are not returned in original packaging. Please keep all boxes and packaging in event of a fault or any damage must be reported within 24 hours of delivery, we accept no liability after this period. If goods are missing or damaged please call 07772297010. Postage costs for delivery to and from ourselves are billed to customer and cannot be refunded. In case of refund, delivery costs are not refunded. You are welcome to use your own courier, for collection of goods paid in full.